Warranty Shipping & Delivery

Warranty Policy


We guarantee that our products are free from manufacturing defects. If you receive a defective or damaged product, please contact us immediately.

All warranty claims must be submitted within 7 days of receiving the product.

This warranty does not cover damage caused by:

  • Misuse

  • Normal wear and tear

  • Accidental damage, such as cutting the pillow when opening the shipping box.

  • Unauthorized modifications or repairs

To file a warranty claim, please contact us at [email protected] with order details and photos of the issue.

Shipping Policy


All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Delays
We are not responsible for delays caused by shipping carriers, weather, customs, or events beyond our control.


Tracking Orders
You will receive a tracking number once your order has been shipped.

Delivery Policy


Delivery times vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout but are not guaranteed.

We are not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Failed delivery attempts

  • Lost or stolen packages after delivery confirmation

If you experience a delay or issue with your delivery, please contact us.

Questions?

Please don't hesitate to contact a Pillowflex Tax Representative at [email protected] or 770-463-2346.

We are available Monday - Friday, 8am – 4:00pm EST and will respond promptly to your request.